For the customer
Refund, exchange, or store credit.
For WooCommerce stores
Get more back from every return
Most returns only get a refund decision after the item is already moving. By then you have paid for transport and handling, and the item is worth less. Returnit helps you decide earlier: what the customer gets, and what you do with the item.
Happy customer, happy store — why not both?
A good return should leave the shopper feeling looked after, without quietly costing you the sale twice. That means choosing what they get and what you do with the item as two separate calls, not one blunt refund every time.
For the item
Restock, relist, donate, or scrap.
How it works
Built for WooCommerce. Customers start from their account. You handle everything in Returnit.
They request a return
On a completed order, the customer picks the item and reason. If you ask for photos, they upload them there.
You look it over
Accept or reject. Then set the customer outcome and where the item should go.
You wrap it up
Process the refund or exchange in WooCommerce when you are ready, and close the return. The customer gets email updates along the way.
Your policy
Return window, reasons, and whether photos are needed.
Your outcomes
Which remedies you offer, and the locations you use.
A few rules, if you want them
Automate the boring cases. Override anything by hand.
Getting set up
Takes a few minutes. You do not need to paste API keys around.
Install the plugin
Download the zip, upload it under Plugins → Add New → Upload Plugin, and activate it. Then open WooCommerce → Returnit.
Download pluginConnect the store
Hit Connect Returnit, create an account or sign in, and approve access when WooCommerce asks.
Try one return
Check that the store shows as connected, set your basics in Settings, then run a test return on a completed order.
Open your workspace
Questions we get a lot
- How does a customer start?
- From My Account, on an order that is still inside your return window. They pick the item, say why, and send it through.
- Will it respect my return policy?
- Yes. You set the window, reasons, and what is allowed. Returnit sticks to that.
- Do I still decide?
- Yes. Every return still comes to you unless you choose to automate something.
- What if we cannot resell the item?
- Put it back in stock, donate it, or scrap it. Whatever you already do.
Stop treating every return like a refund waiting to happen.
Keep WooCommerce as your storefront. Use Returnit when someone wants something back.